Installation Charge

S.NOBRANDLOGOFIXED SPEED/NON-CONVERTIBLE INSTALTION CHARGEINVERTER INSTALLATION CHARGEWINDOW AC INSTALLATION CHARGEValid fromValid upto
1BLUE STAR975 (2 ton 1543)750 (2 ton 1543)50001-May-2131-April-21
2CARRIER1180118071001-May-2131-May-21
3DAIKIN1300130055001-May-2131-May-21
4HAIER1250999-01-May-2131-May-21
5HITACHI1200120060001-May-2131-May-21
6LG 99960001-May-2131-May-21
7LLOYD11801180-01-May-2131-May-21
8MITSUBISHI15001500-01-May-2131-May-21
9OGFREEFREE76701-May-2131-May-21
10ONIDA 10001000-01-May-2131-May-21
11PANASONIC1180118070001-May-2131-May-21
12SAMSUNG-499-01-May-2131-May-21
13TCL- 1180-01-May-2131-May-21
14VOLTAS1180118059001-May-2131-May-21
15WHIRLPOOL590 (2020-2021)590 (2020-2021)-01-May-2131-May-21
16KELVINATOR- 710-01-May-2131-May-21

Brand Fulfilled Standard Installation & Demo Services Terms and Conditions Brand Services

Welcome to the terms and conditions ("Terms") for Brand Services (defined below) available on the website (https://www.viveks.com/) and the corresponding mobile site and mobile application (collectively, "Website"). These Terms govern your usage and receipt of Brand Services and are agreed between you and the brand providing the Brand Services.

Please read these Terms carefully before requesting / ordering for Brand Services on the Website. Your usage and receipt of the Brand Services shall signify your agreement to be bound by these Terms, as may be amended from time to time.

1. Brand Services

  • The demonstration, installation and warranty services for certain products offered for sale on the Website may be fulfilled by the brand entity of the concerned product (such services, "Brand Services").
  • For certain products, an option to avail Brand Services may be displayed on the product detail page, once you select such option a service order will be placed on the Website requesting the concerned brand to provide the Brand Services. However, for other products Brand may reach out to you for your acceptance / confirmation on the Brand Services.
  • Brand Services is provided and fulfilled solely by the concerned brand. It is clarified that Viveks is not involved in the provision, fulfilment or performance of the Brand Services in any manner.
  • Apart from these Terms, the brand may impose its own terms and conditions for performance of the Brand Services, which may or may not be available on the Website, you agree to comply with such terms and conditions as and when the concerned brand communicates the same to you and in the manner specified by the brand.
  • Any queries, complaints or issues pertaining to the Brand Services must be addressed to the brand. Viveks will not (nor be liable to) mediate or resolve any issues or disagreements between you and the brand.

2. Delivery or Performance of Brand Services

  • For the performance of the Brand Services, the brand or we (on behalf of the concerned brand) may contact you to coordinate for the details on the performance of the Brand Services. On being contacted, you need to specify the date and time for the appointment for the performance of Brand Services.

3. Your Contract with the Brand

  • For the products you have an option to place request to avail Brand Service on the Website, an email confirming receipt of your order and its details is dispatched to your registered email address ("Order Confirmation E-Mail").
  • The Order Confirmation E-mail is an acknowledgement that your order has been received, and does not confirm acceptance (by the brand) of your offer to avail the Brand Service selected by you in the order. You will receive an e-mail confirmation from the Brand for the performance of the Brand Service (the "Installation Confirmation E-mail/SMS").
  • Your receipt of Installation Confirmation E-mail/SMS will confirm the acceptance of the Brand Services by the Brand. Viveks and/or brand shall share details of the concerned representative allocated to perform the Brand Service.

4. Availability and Fee and Cancellation

  • Details with respect to availability of a particular Brand Service will be mentioned on the detail page of the Brand Service. Further, certain Brand Services may be available only with respect to particular brands of products, the details of which will be available on the detail page of the relevant product listed on the Website.
  • Additional material may be required for provision of Brand Services. In such case, you will be liable to bear the cost of any such material. This transaction constitutes an independent arrangement between you and the brand and will not be governed by these Terms.
  • You may cancel your Brand Service request, at any time until the start time of the Brand Service, once the performance of the Brand Service starts, the Brand Service request cannot be cancelled. Any cancellation request post expiry of the aforesaid period shall not be valid, and shall require you to disburse payment anyway.
  • In addition to the above, if a product in respect of which the Brand Services has already been performed is returned by you, you will be charged for the Brand Services and you hereby grants consent to Viveks to adjust such payment against the refund for such return product.

5. Alteration or Amendments to the Terms

  • Viveks and/or Brand reserves the right to make changes to the policies for fulfillment of Brand Services, and these Terms at any time without prior notice. You will be subject to the policies and Terms in force at the time you avail the Brand Services. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

6. Events beyond our reasonable control

  • Neither brand nor any of its affiliates will be held responsible for any delay or failure to comply with the stated obligations under these Terms or to provide Brand Services to you, if the delay or failure arises from any cause which is beyond the reasonable control of either the brand or the concerned affiliates.
  • Also, Viveks will not be held responsible for brand’s failure to make available the Brand Services on the Website, if the delay or failure arises from any cause which is beyond the reasonable control of Viveks and/or brand. This condition does not affect your statutory rights.

7. Waiver

  • If you breach these conditions and no action is taken against you, the brand (as applicable) or its affiliates will still be entitled to use their respective rights and remedies in any other situation where you breach these conditions.

8. Communications

  • When you send e-mails to Viveks or visit the Website, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order on the Website. We may communicate (on behalf of the concerned brand) with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us and/or the brand with respect to your order. Amazon may communicate with you directly or through its affiliates. You permit Viveks to share your contact details with the concerned brand to enable it to perform Brand Services. You understand that the brand may reach out to you directly (without any involvement of Amazon) for the performance of Brand Services.

9. Disclaimer

  • Brand Services or any information in relation thereto is provided, and are displayed on "as is" and "as available" basis without any representation or warranties, express or implied, to the maximum extent permitted by applicable law. Without prejudice to the foregoing, Viveks or its affiliates do not warrant that the Brand Services will meet your requirements or will be free of errors or deficiency. Viveks or its affiliates will not be liable, in any manner whatsoever, for any conduct, behaviour or actions of brand and/or service providers in connection with the Brand Services performed for you or any loss caused due to use of additional material procured by such brand and/or service provider. You agree and acknowledge that the use of the Brand Services offered on the Website is at your sole risk.

10. Limitation of Liability

  • In addition to other limitations and exclusions in the website's conditions of use, in no event will Viveks or its affiliates or their respective directors, officers, employees, agents or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to brand services. These exclusions and limitations of liability will apply to the fullest extent permitted by law.

10. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

Split Air-Conditioners

Covered under standard installation:

  • Drilling on the wall to create a cavity/hole to facilitate routing of the pipes/tube from indoor unit (IDU) to outdoor unit (ODU).
  • Installation of the copper and the drainage pipe, connecting indoor unit (IDU) to Outdoor (ODU) using standard wire/pipe length provided by manufacturer.
  • Connection of separately purchased stabilizer and electrical connections to the AC unit.
  • Cooling performance check and product demonstration.
  • Installation charges to be paid directly to brand engineer at the time of installation.

Pre installation site readiness:

  • Plug /Plug Point or MCB with suitable Wiring within 1 Meter of the IDU Unit.
  • Any Scaffolding or other Requirement for Installation of the ODU.
  • Unit will not be installed in case there is no Provision for ODU (Accessibility / Safety /Future Service).
  • Meter Capacity to be at least 15 A for Single Phase.
  • Separate MCB with at least 25 A MCB and 15 A Plug Point to be provided.
  • 2.5 Sq MM Separate wiring from mains up to AC plug Point.
  • Proper Earthing.
  • In case of Power Fluctuations Stabilizer with High Voltage/Low Voltage Cut off to be used.
  • For 2 ton suggested for 3 phase meter with AC on connected to 1 Phase.
  • Beyond 2 ton Contact Voltas for proper guidance.
  • Installation cannot be done on load bearing beam.
  • Precut space on grill/wall for the appropriate size of AC.

Window Air-Conditioners:

Covered under standard installation:

  • Inserting the AC in the pre-cut grill space.
  • Sealing the border gaps with Heat insulating material.
  • Connection of separately purchased stabilizer and electrical connections to the AC unit
  • Cooling performance check and product demonstration.
  • Installation Charges to be paid directly to brand engineer at the time of installation.

Not covered under standard installation:

  • An additional voltage stabilizer is recommended if there are voltage fluctuations in the area.
  • Wiring extension from Electricity Meter to Installation site, Power point/MCB fitting and any other Electrical work.
  • Any extra copper wire length that might be needed for installation Grill/glass cutting and welding work.
  • Dismantling/Shifting of old AC - Charges Applied.
  • Important information on AC capacity and room size: Please refer tonnage calculator or contact brand customer care to decide on AC capacity (tonnage) for a given room size. Please note that brand technicians may deny installation if the AC capacity is below threshold for a given room size, as it affects cooling & compressor performance that nullifies the warranty. Below is the recommended AC capacity for the various room sizes - Room size less than or equal to 120 sq. ft. -> Less than or equal to 1.2 Ton Room size between 121 to 179 sq. ft. -> 1.4 to 1.5 Ton Room size greater than or equal to 180 sq. ft. -> 2 Ton or above.

Note:

  • Brand may not honor warranty if installation/demo is not carried by Brand / Viveks authorized partner.
  • For any AC brands if any extra material used from customer end for installation then labor charges will be charged to customer apart from standard installation charges.

Installation

Brand Service and Installation Contact Numbers

S.NOBrandProduct CategoryToll FreeAlternate
1AO SMITHWATER HEATER, PURIFIER18001032468-
2ACERLAPTOP1800-11-66770120 - 3807200
3AIRTELDTH1800-102-8080044-44448080
4APPLEMOBILE , LAPTOP1800-425-0744080 - 4140 9000
5AMAZONFIRESTICK, KINDLE E BOOKS180030009009-
6ASUSLAPTOP18002090365-
7BAJAJKITCHEN APPLIANCES18001025963002241280000
8BAJAJ FINSERVENBFC02039575152-
9BLACK & DECKERKITCHEN APPLIANCES18004253333-
10BLUE STARAIR CONDITIONER18002091177-
11BOMBAY STEELSTEEL ALMAIRAS9894251780-
12BOSCHLARGE & SMALL APPLIANCES18002661880-
13BUTTERFLYKITCHEN APPLIANCES9362019362-
14CARRIERAIR CONDITIONER1800-3011-1111-
15CASCADEWATER HEATERS18004250115-
16CHAKARA & LUMIXKITCHEN APPLIANCES044-24660926044-24661813
17CROMPTONFANS. WATER HEATER&PURIFIERS18004190505-
18CANONPRINTERS18601803366-
19CELKONMOBILES18001235758-
20COOLPADMOBILES18001027159-
21CREATIVEMOBILE ACCESSORIES044-28555449-
22DAIKINAIR CONDITIONER1800-102-93001800229300
23DETELLED TV18001218880008800887247
24DISH TVDTH18002583474-
25DELLLAPTOPS1800-425-40261800-425-9046
26ELECTROLUXLARGE HOME APPLIANCES1860-200-1212-
27ELACWATER HEATERS9841323454-
28ELICACHIMNEY & STOVES180023300079343007666
29EPSONPRINTERS18603000160018004250011
30EUREKA FORBESWATER PURFIER, CLEANERS18602661177-
31FABERCHINMEYS& STOVES18002093484-
32FERROLIWATER HEATERS18001038533-
33GLENCHIMNEY & STOVES9266655555044-42112820
34GODREJLARGE HOME APPLIANCES18002095511-
35HAIERLARGE HOME APPLIANCES1800200999918001029999
36HANBOTOWER FANS9940122802-
37HAVELLSCEILING FANS180011030318001031313
38HITACHIAIR CONDITIONER1860-258-48488882982220
39HONEY WELLELECTRICAL JUNCTION BOX18778412840-
40HPLAPTOP & PRINTER88869837628004746836
41HUAWEIMOBILES & ACCESSORIES18002096555-
42HDB FINANCENBFC044-42984541-
43HDFC FINANCENBFC180022100661606161
44I BALLMOBILE18002666409-
45IDFC FINANCENBFC18005009900-
46IFBLARGE HOME APPLIANCES180030005678-
47IFFALCONLED TV18605005511-
48INTECLED TV1800121204741141057744
49KINDLEE BOOKS18882804331-
50KARCHERVACCUM CLEANERS180012341801207111800
51KENTWATER PURIERS & CLEANERS9278912345-
52KENSTARAIR COOLERS39404040-
53KHAITANCEILING FANS1800 123 8120(033) 4050 8120
54LLOYDAIR CONDITIONER18001039485-
55LGLARGE HOME APPLIANCES1800180999918003159999
56LUMIXKITCHEN APPLIANCES9266655555044-42112820
57LAVAMOBILE18605005001-
58LENOVOMOBILE & LAPTOPS18003000668618001022344
59LG MOBILEMOBILES18003159999-
60LOGITECHACCESSORIES0008004402450-
61MAHARAJAKITCHEN APPLIANCES18601804111-
62MILED TV AND MOBILE18001036286-
63MICROMAXLED TV AND MOBILE1294883999-
64MITASHIMINI FIRDGES18001029705-
65MITSUBISHIAIR CONDITIONER1800102262618001020055
66MILTONKITCHEN APPLIANCES18002092151-
67MORPHY RICHARDSKITCHEN APPLIANCES1800103596342500500
68MR.PLUSKITCHEN APPLIANCES18004251447-
69MR.LIGHTKITCHEN APPLIANCES044 -2814 1412-
70MOTOROLAMOBILES18004196686-
71NOKIAMOBILES18001028169-
72ONEPLUSMOBILES18001028411-
73OPPOMOBILES18001032777-
74ORIENTCEILING FANS18001037574-
75OSTERKITCHEN APPLIANCES180042525254-
76O" GENERALAIR CONDITIONER18602081007-
77PANASONIC MOBILEMOBILE18001081333-
78PANASONICLARGE & SMALL APPLIANCES1800103133318001081333
79PHILIPSLED TV AND KITCHEN APPLIANCES1800102292918601801111
80PIGEONKITCHEN APPLIANCES180042566666-
81PREETHIKITCHEN APPLIANCES9940000005044-24347418
82PRESTIGEKITCHEN APPLIANCES802277440-
83PREMIERKITCHEN APPLIANCES044-26446095044-28154214
84PUREITWATER PURIFIERS1860180100018602101000
85RACCOLDWATER HEATERS18604252288-
86RESHOKILED TV18001024989044-25390350
87SAREGAMAMUSIC SYSTEM18001027799-
88SHARPLED TV AND FRIDGES18004254322-
89SKYWORTHLED TV01244181484-
90SUN DIRECTDTH18001237575-
91SAMSUNGLARGE HOME APPLIANCES18003008282-
92SANTHATILTING WET GRINDERS14222625067-
93SOYERPERSONAL CARE PRODUCTS180042555469025424477
94SUNFLAMEKITCHEN APPLIANCES044-24340399-
95SYMPHONYAIR COOLERS7930130111-
96SONYLED TV1800-103-7799-
97SIEMENSLARGE APPLIANCES18002091850-
98SUPER FANCEILING FANS180042578737-
99SENNHEISERMOBILE ACCESSORIES1800223632-
100SYSCOMSTABILIZERS8124450000-
101REALMEMOBILES18001022777-
102TATA SKYDTH18002086633-
103TCLLED TV18004190622-
104TOSHIBALED TV18002006768-
105TARGUSLAPTOP ACCESSORIES8041137568-
106VIDEOCON D2HDTH9115691156-
107VOLTASAIR CONDITIONER1800425455518002664555
108VIDIEMGRINDERS18001238436-
109VULEDT V1800-228-455-
110ULTRAWET GRINDERS & MIXERS18001033111044-24814500
111USHAKITCHEN APPLIANCES18001033111-
112V-GAURDKITCHEN APPLIANCES1800300018001861803000
113VENUSWATER HEATERS1860425555581446669999
114VIVOMOBILES18001023388-
115WHIRLPOOLLARGE & SMALL APPLIANCES1860-180-455860008558
116WONDER CHEFKITCHEN APPLIANCES18002660788-
117ZEBRONICSMOBILE ACCESSORIES044-40000004-
118ZENMOBILES991111724818001025018
119ZOOKMOBILE ACCESSORIES011-33516516-