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Viveks.com thanks you for your patronage and values your purchases with us. Given below are the details for shipping/delivery of the products sold on www.viveks.com.
Currently, delivery of products purchased on www.viveks.com is available in Tamil Nadu and Puducherry only. As and when we would provide delivery to other locations, the same would be updated here, we request you to kindly check the Shipping Policy link on our home page for further updates.
The Company shall exercise all possible measures to ensure that any Product booked on the Website is delivered as follow:
from the date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that the Company shall not be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure delivery of the Product within above mentioned timelines.
Shipping Charges are as follow:
Products exempt Shipping Charges:
If User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses.
The information about any pin code being serviced within India can be checked in “Product Page” and "Add to cart".
Your shipping address Pin code will be verified with our database before you proceed to pay for your purchase. In case it is not serviceable by our delivery partners, we would request you to provide us with an alternate shipping address which we expect to have on our partner delivery list.
The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.
We pride ourselves on the quality of our packaging. Each individual product where required is well packaged in bubble wrap or shrink wrap.
Following are some our trusted courier partners:
Cash on delivery (COD) is a payment option in which at the time of delivery you hand over the CASH against delivery of the product. The product will be delivered in a sealed condition. Please DO NOT accept any packet which appears to be tampered or damaged externally. Please DO NOT pay more than the order value. You pay for what you have seen on the Website and there are no hidden charges.
The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you. Soft copy of the invoice will be emailed to you on the next working day after the product is delivered to you.
However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition; the same will be replaced by us at no extra cost.
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
Unable to buy products from you at my pin code. But I used to buy previously at this pin code.
While we tie up with new couriers & logistics partners and make changes to those areas that do not match our service standards. Renewal of contracts with better courier providers, may temporarily affect few areas. As a result, your pin code may show non-serviceable for buying products from us. We regret for any inconvenience caused.
Currently, www.viveks.com doesn't deliver items internationally. However, you are invited to make purchases on the website from anywhere in the world at the same time ensuring the Shipping Address is within Tamil Nadu.
viveks.com shall not compensate for any mental agony caused due to delay in delivery. The Users can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the Users will be refunded back the price of the product in the account or payment wallet, in accordance with the options chosen by you, as soon as the order is successfully cancelled.